# NonZeroRefCount (/docs/errors/chain/NonZeroRefCount)

The account cannot be purged because other pallets still reference it. Check the `consumers`, `providers`, and `sufficients` counters in the account's `System.Account` record; all references must be released first.

Declared by the `System` pallet; it classifies to the semantic code [`invalid_argument`](/docs/errors/invalid-argument).

## Remediation [#remediation]

Check the argument values against the operation schema

The same explanation is available in the terminal: `btcli explain NonZeroRefCount`.